Client privacy policy

TANDEMZ, a simplified joint stock company with a capital of €2,400, whose head office is located at 27 rue du Chemin Vert - 75011 PARIS, registered with the Paris Trade and Companies Registry under number 881 896 187, represented by its President, Mrs. Marine WOLFFHUGEL (hereafter "TANDEMZ") is concerned about the protection of Personal Data and undertakes to protect it in accordance with the applicable regulations and in particular with EU Regulation no. 2016/679 of April 27, 2016 called "Règlement Général sur la Protection des Données" or "RGPD", and the Law no. 78-17 of January 6, 1978 as amended, called "Loi Informatique et Liberté."

All terms beginning with a capital letter, if they are not defined in this Privacy Policy, have the meanings given to them in the general conditions of use of the Platform.

When it collects the Personal Data of the Platform's users, TANDEMZ carries out processing operations for which it is qualified as "data controller," in the sense of the above-mentioned texts.

As part of the operational management of the Platform, TANDEMZ may also have to access and process the Personal Data of participants in tests outside the TANDEMZ panel that the User may integrate on the Platform (the "Testers").

The Users and Testers are also hereinafter referred to collectively as the "Concerned Persons".

TANDEMZ undertakes to comply at all times with the requirements of the applicable Personal Data Protection Regulations and to process Personal Data only under the conditions set out below.

1. Purposes of the processing of Personal Data

TANDEMZ processes the User's Personal Data for the following purposes:

2. Personal Data processed

As data controller, TANDEMZ processes the following Personal Data:

3. Specifities of treatment of Tester data

The User is reminded that they are soley responsible for how they make use of their User Account, TANDEMZ has no a priori control on the content integrated by the User onto the Platform.

TANDEMZ will act as a subcontractor of the Personal Data of the Testers integrated by the User on the Platform.

In this respect, the User undertakes and guarantees that all Personal Data of the Testers that is integrated on the Platform has been collected with respect to the applicable Regulations concerning the Protection of Personal Data.

The User is free to enter and/or upload to their Account any information they judge useful relating to their Testers, provided that they comply with the general conditions of use and the applicable Regulations for the Protection of Personal Data. In particular, the User will ensure (i) to treat only the Personal Data that is strictly necessary and pertinent with regards to the processing made within the framework of using the Platform, (ii) to inform concerned parties of the treatment of their Personal Data and ensures their consent to said treatment and (iii) to respect, at all times and in any event, the rights of data subjects whose Personal Data is processed.

TANDEMZ will not be held liable in the event of the User's non-compliance to their obligations as data controller.

As a subcontractor, TANDEMZ is committed to:

4. Storage period of Personal Data

4.1 Storage of the User Data

Conforming to the general conditions of use of the Platform, the User's Personal Data, collected by means of their User Account and during their use of the Platform, is kept throughout the duration of its use by the Platform's User in their free version or a paid subscription contract ending with the Client. Beyond that, the Personal Data is archived by TANDEMZ, in a secure environment, for the legal statute of limitations for the purpose of proof for the establishment, exercise, or defence of a legal claim.

4.2 Storage of the Personal Data of the Tester

The Tester's Personal Data will be kept by the User's instruction for the duration of the use of the Platform by the User, who shall be responsible, as data controller, for deleting the Tester's Personal Data.At the end of the above-mentioned duration of storage, the Tester's data will be automatically deleted from the Platform.

5. Recipients of Personal Data

The Personal Data of the User is strictly confidential and is intended exclusively for TANDEMZ.

The Tester's Personal Data is strictly confidential and is solely intended for use by the Users, in accordance to the conditions provided in this Privacy Policy.

Unless it is legally or judicially obliged to do so, TANDEMZ will never disclose, transfer, rent or transmit Personal Data that are processed on the Platform to third parties other than its clients and the following technical service providers:

These service providers act as subcontractors of TANDEMZ in the sense of the applicable regulations for the protection of Personal Data, on the instructions of TANDEMZ and in accordance with the contractual conditions signed with TANDEMZ respecting the applicable regulations for the protection of Personal Data.

6. Security measures implemented

TANDEMZ undertakes to ensure the security and integrity of the Personal Data processed on the Platform. To this end, TANDEMZ implements and maintains technical and organizational security measures for the Platform and, more generally, for its information system, adapted to the nature of the Personal Data processed and the risks presented by their processing. These measures aim to (i) protect Personal Data against destruction, loss, alteration, and disclosure to unauthorized third parties, (ii) ensure the restoration of the availability of Personal Data and access to it within appropriate time limits in the event of a physical or technical incident.

7. Transfers of Personal Data outside the European Union

The User acknowledges having been informed that the Personal Data concerning him/her is hosted on the servers of the company Amazon Web Services Inc located in United Kingdom.

The User acknowledges having been informed and accepts that the Personal Data concerning him/her may be communicated to subcontractors whose services are hosted in countries outside the European Union. TANDEMZ's subcontractors guarantee that such transfers are carried out under appropriate and adequate security and confidentiality conditions that guarantee a level of protection of the User's Personal Data equivalent to the level required within the European Union, in accordance with the applicable Personal Data Protection Regulations.

8. Rights of Data Subjects with respect to their Personal Dataading

The Persons Concerned have, at any time, the following rights over their Personal Data:

The rights of the Persons Concerned regarding their Personal Data can be exercised at any time by contacting TANDEMZ by email at the following address: The Concerned Person will be asked to provide proof of his/her identity.

9. Cookie management

TANDEMZ uses cookies for the proper functioning of the Platform and to track and analyse the traffic on the Platform. A "cookie" is a small data file sent to the User's browser by a web server and stored on the hard disk of his computer. Under no circumstances can they damage the computer.

The information collected by means of cookies is solely and strictly intended for TANDEMZ, in compliance with the Personal Data Protection Regulations. Cookies from third party publishers (Google, Facebook) allow these publishers to access the information collected through their cookies, according to the modalities specified in the table and the clause "Social Networks" below.

The list of cookies used by TANDEMZ is available in its acceptance window. Click here to see it again.

The User is free to consent to the use of all or part of the cookies (other than cookies strictly necessary for the operation of the Platform) used by TANDEMZ on the Platform. The User can make their choice when logging in for the first time by clicking on the categories of cookies they accept. The User is also free to withdraw his consent to the use of cookies at any time by clicking here.

The User may also set his or her browser to accept or disable cookies.

Cookie instructions for the most commonly used browsers are available at the following links:

10. Do Not Track

The Site and Platform respond to the Do Not Track ("DNT") signal. For more information on the DNT parameter, visit